Privacy Policy

Last updated: October 16, 2026

Jam Supermarket ("we", "us") operates the Jam Supermarket website and mobile app in Gondar, Ethiopia, which let you order groceries and everyday goods for delivery. This policy explains what we collect, why, and the choices you have. Questions: simplegondar.dev@gmail.com.

Information we collect

Account details: your name, phone number, email address and profile photo when you sign up or sign in with Google or Telegram, and your password (stored only as a one-way hash).
Order details: items ordered, delivery address, delivery notes, payment method, payment receipts and reference codes you provide, and order history.
Location: with your permission, your device location or a pin you place on the map, used only to find your delivery spot and calculate the delivery fee. We do not track your location in the background.
Photos and messages: photos you attach to messages, product requests or payment receipts, and the messages you send us.
Technical data: basic device and error information needed to keep the service running and fix problems.

How we use it

To create and secure your account and sign you in.
To process, deliver and support your orders, verify payments and handle refunds.
To reply to your messages and product requests.
To send order updates and, if you allow it, offers.
To prevent fraud and keep the service safe.

Who we share it with

We do not sell your personal information. We share only what is needed with: our delivery staff (your name, phone number and address so they can deliver); service providers that host our systems, store uploaded images and provide maps and distance calculation; and Google or Telegram when you choose to sign in with them. We may disclose information if required by law.

How long we keep it

We keep your account data while your account is active. Order records are kept for accounting and legal reasons. If you delete your account, we delete your profile, reviews, messages, product requests and saved data, and we anonymise your past orders (name, phone, address, location, notes and receipts are removed; only the items, amounts and dates remain).

Your choices and rights

You can edit your profile and change your password in the app or website.
You can delete your account at any time: in the app go to Account, then System Settings, then Delete account; on the website open the delete account page.
You can turn off location access in your phone settings. You can still place an order by typing your address.
You can ask us for a copy of your data or a correction by emailing us.

Security

We use encrypted connections (HTTPS), hashed passwords and access controls. No system is perfectly secure, so please keep your password private.

Children

Our service is not directed to children under 13 and we do not knowingly collect their information.

Changes

If we change this policy we will update the date above and, for significant changes, tell you in the app or by message.

Contact

Jam Supermarket, Gondar, Ethiopia · simplegondar.dev@gmail.com