Terms of Service

Last updated: October 16, 2026

These terms govern your use of the Jam Supermarket website and mobile app. By creating an account or placing an order you agree to them.

Using the service

You must provide accurate details and keep your password private. You are responsible for activity on your account. You must not misuse the service, attempt to access other people's accounts or disrupt our systems.

Orders and prices

Prices and availability are shown in Ethiopian Birr and may change. An order is accepted when we confirm it. We may cancel an order if an item is unavailable, the delivery location is outside our area or a payment cannot be verified; if you have already paid, we will refund you.

Delivery

Delivery fees are calculated from the distance to your location and shown before you place your order. Delivery times are estimates. Please make sure the address and phone number you give are correct and that someone can receive the order.

Payment

You can pay on delivery where offered, or by mobile money or bank transfer. For transfers you must attach a valid receipt or reference; payments that cannot be verified may be rejected.

Cancellations and returns

You can cancel an order before it is dispatched. If there is a problem with an item you received, contact us promptly with a photo and we will make it right where appropriate.

Your content

Reviews, messages and photos you submit must be lawful and not offensive. You allow us to display and use them to operate the service.

Closing your account

You can delete your account at any time (see Delete your account). We may suspend accounts that break these terms.

Liability

We provide the service "as is" and, to the extent the law allows, are not liable for indirect losses. Nothing here limits rights you have under Ethiopian consumer law.

Changes and contact

We may update these terms and will change the date above when we do. Questions: simplegondar.dev@gmail.com.